Information consumers should look for and what to expect from a professional cleaner.

"The goods news is that falling victim to a carpet-cleaning scam is not inevitable. Armed with a little common-sense information, consumers can find a reputable cleaner the next time the carpet or the furniture needs some help"

• Ask friends and businesses for recommendations.
• Look for a company that has repeat customers.
• Ask what kind of training they receive. Ask if they are certified or members of a professional group. (Some groups to look for include the IICRC Referral Service, the United Carpet Cleaners Incorporated, Tri State Restorers & Specialists in Cleaning and Restoration
• Get a written estimate.
• Be suspicious if by-the-room prices are used without measuring.
• Ask about furniture moving charges.
• Be wary of mileage charges.
• Extra treatment, such as protector and deodorizer, cost more.
• Manner and appearance should be professional.
• Your questions should be answered completely and pleasantly.
• The cleaner must understand warranty requirements.
• Be sure equipment is better than a low-powered unit you could rent yourself.
• If steam cleaned, carpet should feel only slightly damp after cleaning and dry completely within 24 hours.
• Ask cleaner about the safety of chemicals used.
• Carpet should not suds if dampened after cleaning.

Information taken from article in the St. Petersburgh Times, written by Charolette Sutton